Privacy Policy

At Labakai, we prioritize the privacy of our users. This Privacy Policy outlines our policies and practices regarding the collection, use, sharing, storage, and processing of data.

1. Introduction

This statement describes how Labakai ("Labakai", "we", "us", or "our") collects, uses, shares, stores, and processes data about users of the Labakai AI chatbot services (the "Services") and data processed through our website, which presents our products and services (the "Website").

2. Definitions

In this Privacy Policy:

• "Customer" means the person or business who purchased a subscription to the Services or is using the free version of the Services.
• "Customer Bot" means an AI chatbot designed to automate interactions with End-Users, including any configuration data or other associated data developed using Labakai software.
• "User" means an individual using the Services on behalf of the Customer, such as an employee of the Customer.
• "End-User" means an individual interacting with a Customer Bot or human agent through our Services.
• "Visitor" means an individual browsing our Website.
• "Personal Data" refers to any information that identifies or could be reasonably associated with an individual.

3. Information We Collect

We collect various types of information to provide and improve our Services, including:

3.1 Information You Provide

You may provide information to us when you:

• Create an account or subscribe to our Services
• Configure your AI chatbot settings
• Upload documents for chatbot training
• Contact our support team
• Participate in surveys or feedback requests

3.2 Usage Information

We automatically collect information necessary to operate the platform and enhance the service, including:

• Chatbot conversation logs and analytics
• Human handoff interaction data
• Service usage patterns and performance metrics
• Technical data such as IP addresses, browser information, and device identifiers

4. How We Use Your Information

We use the information we collect for purposes including:

4.1 Providing and Improving Services

• Deliver our AI chatbot and human handoff services
• Train and improve chatbot responses
• Facilitate seamless human agent handoffs
• Personalize your experience and improve features
• Provide customer support and technical assistance

4.2 Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing, or promotional materials. However, you may opt out of receiving any, or all, of these communications by following the unsubscribe link or contacting us directly.

4.3 Analytics and Research

We may use analytics tools to analyze trends, track user interactions, and gather demographic information about our user base to improve our Services.

5. Data Security

At Labakai, we are deeply committed to the security of your personal information. We employ industry-standard measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction.

5.1 Encryption

We utilize advanced encryption technologies for data both in transit and at rest. All communications between your systems and our services are protected using industry-standard SSL/TLS encryption.

5.2 GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) regarding the collection, processing, and storage of data of individuals within the European Union (EU). We ensure that the rights of individuals under GDPR, including the right to access, rectification, erasure, and restriction of processing, are respected.

5.3 Data Retention

We implement a zero-day data retention policy for AI processing, meaning conversation data is not stored longer than necessary to provide the service. Customer configuration data is retained only as long as you maintain an active account.

6. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal data
• Correction: You can update or correct your personal information
• Deletion: You can request deletion of your personal data
• Portability: You can request a copy of your data in a portable format
• Opt-out: You can opt out of promotional communications

8. Cookies and Tracking Technologies

Like most websites, Labakai uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Provide personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.